Our Support Commitment to You

Our clients know that we are committed to them. If you need support and are our client, please contact us by telephone, or use the links below to contact us via email. Our engineers will follow up soon to determine a solution.

Want to become a client? Please contact us.

Support Line: 800-746-8134
Hours: 8:00am to 5:00pm (Pacific Time)

 
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Teamcenter PLM support

Support for the best-in-class PLM system from Siemens.

Teamcenter Support
 
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OUR TEAMCENTER SUPPORT STAFF

Arden Teamcenter

ARDEN BEDELL

Arden Bedell is one of Applied CAx's Teamcenter Architect experts. Arden has broad-based experience in computer aided engineering, proven team leadership skills, and an understanding of the importance of customer satisfaction. He provides administration, user support, and installation of Siemens NX, Teamcenter UA, and NX I-DEAS.

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RANDY ELLSWORTH

Randy provides strategic consulting, aligning Teamcenter with business practices while generating a road map for businesses and their data. As well Randy provides comprehensive installation and configuration of Teamcenter Unified, Teamcenter CAD integrations (mainly NX but also NX I-deas), and conducts site and performance evaluations.

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MATT MARTIN

Matt Martin is Mechanical Design Engineer for Applied CAx and Sherpa Design, handling our NX CAD support and aspects of our Teamcenter services. Matt has been with the team since 2006 and is our go-to expert for NX support, service, and training. Customer looking for CAD support? You'll probably get help from Matt.

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The Globus Project was to consolidate Siemens Energy (Oil and Gas) engineering systems from several divisions into a single unified engineering system. The consolidation required data model changes, migration from current engineering systems, integration with Atlas (SAP) and multiple CAD systems. Project membership spiked around 80 people, composed mainly of Siemens AG representing the business and Siemens PLM Services representing the change agents. There were a handful of people that were outside contractors and one of those was Randy Ellsworth.

Randy joined the project in Finspang, SE (FSP) with no background and very little turnover as the Teamcenter administrator. At the time, the project consisted of twenty Teamcenter development environments running concurrently on a single Sun server. The cost of upgrading the Sun server was prohibitive to the growth of the project and everything was soon migrated to Windows tiered servers. Due to business reasons the project moved to Gorlitz, DE (GLZ).

While in GLZ, Randy performed exceptionally well and assumed the role of Infrastructure architect under the superb leadership of Peter Spierling. A mixture of physical and virtual servers were stood up and configured as needed to facilitate data migration using global services, several development environments, a quality assurance environment, a training environment and a production environment were maintained or rebuilt as required. The production environment, besides being separated vertically, was also expanded horizontally so that the application tier consisted of three servers and the web tier consisted of two servers behind a load-balancer to accommodate the load and fail over. Randy successfully mentored several people in his role and regularly scheduled tasks for them. Randy was instrumental in the successful “go live” rollout to Production of the Globus project for the GLZ business units then the project moved to Nurnberg, DE (NBG).

While in NBG, Randy mentored two more people in his infrastructure role while assigning tasks and keeping the project on schedule. At one point, the infrastructure totaled over 80 physical and virtual windows servers being maintained by the Infrastructure team. Randy worked directly with the project managers for the business, Ralf Domhoever, and Siemens PLM Services, Andreas Bellm while completing tasks assigned by the Infrastructure Team Lead, Peter Spierling. Randy directly worked with the Migration Team Lead to support their heavy usage and implement performance improvements for global services. Randy also directly worked with the Deployment Team Lead to ensure that templates, patches and system updates were performed regularly and without issue. Often work needed to be completed after hours and over weekends to meet the schedule without affecting normal business and solution development. After over two years, Randy successfully handed over the Infrastructure tasks to the team he mentored and transitioned out of the project.

The success of the Globus project was due in part to Randy’s participation. His knowledge and experience were instrumental while his cool demeanor during highly stressful events kept everyone at ease. I would gladly engage him again given the opportunity and provide my highest recommendation.

Peter Spierling
GS IT PG CP DBG DM / Globus Project at Siemens Energy Oil & Gas

Sherpa Design and Applied CAx helped us upgrade a legacy, pre-release version of Siemens Teamcenter to a newer generally-available version. They helped us through the entire processes, mapping out the upgrade path through multiple minor release versions, moving to a new server operating system, fixing several issues with company-specific customizations, and acting on our behalf with Siemens technical support.

[Sherpa Design and Applied CAx] were able to perform the upgrade at a reasonable cost, work through unexpected problems, and safely migrate our system with a sound roll-back strategy. Sherpa staff worked closely with our internal support team, and were very responsive to issues and concerns. Overall, we were very happy with the upgrade and are planning to use their services for our next upgrade

Eric Fischer
IT Director / NuScale Power

Prior to partnering with Applied CAx for our PLM needs, there were many challenges our company was facing. Applied CAx leveraged their expertise and guided our company in establishing a robust platform that stabilized the Teamcenter installation and got our company on the right path for developing Teamcenter as more of a fundamental building block for our future business processes...

The confidence of our company that Teamcenter will help hit our future targets is now very high.

 

Brian Loeffler