In a seamless transition, we recently set up a new support system for our customers. The good news? From the outside, nothing has changed. Customers can still use their existing methods to reach us for FEMAP, NX CAD, NX CAM, Solid Edge, Simcenter, STAR-CCM+ and Teamcenter support questions.

But from the inside, there are many advantages with our new support system. With an intuitive design and top notch features, Freshdesk lets us integrate various channels into a single ticketing platform.

Other advantages include:

  • Identify tickets with lengthy periods of unresponsiveness
  • Better ticket ownership for support team members
  • Easily identify unresolved tickets
  • Parent-child ticketing and linked tickets for similar issues
  • Tools to create future support posts from existing tickets
  • Tools to analyze data for support trends

If you're currently one of our support customers, please keep reaching out to us in your usual way.

If you're not currently one of our Siemens Digital Industries Software support customers, please reach out to us today!