Other advantages include:
- Identify tickets with lengthy periods of unresponsiveness
- Better ticket ownership for support team members
- Easily identify unresolved tickets
- Parent-child ticketing and linked tickets for similar issues
- Tools to create future support posts from existing tickets
- Tools to analyze data for support trends
If you’re currently one of our support customers, please keep reaching out to us in your usual way.
If you’re not currently one of our Siemens Digital Industries Software support customers, please reach out to us today!