As the use of commercial FEA software was somewhat new to LTK, the first reseller got the opportunity for selling 5 seats and also the maintenance account for all 5 seats. When I started working at LTK in 2013, my CAD and FEA skills from the auto industry helped us pursue more work and I also started using Femap extensively for FE modeling and analysis. From then our business has grown well and we have been using Femap for various forensic studies.
Our previous reseller was contacted for tech support on many occasions and it would take a lot of time for them to get back to us and sometimes tech support was provided by emails. This seemed very primitive to me. Matter of fact, before the tech support got back to me, I was able to troubleshoot using the Femap help system but as well, most of the time with Applied CAx’s YouTube channel. I really liked the way all the information was presented, so I subscribed to the channel.
I got to know that Applied CAx had webinars and hence registered for one, and from then on I have not missed any. I contacted Adrian Jensen to inquire about the maintenance account and I got a very good response from him which made me feel very confident of their services and I was able to take responsibility for a change of account with LTK management. I put together a presentation and showed the management the benefits of transferring the account and I was not confronted with any questions and eventually when the time came, I worked with Applied CAx’s sales person and transferred the maintenance account.
One more important aspect I liked was the availability of LS-DYNA and George Laird being an expert I thought would be big plus for us. I foresee the use of LS-DYNA a lot in our business in the future so I personally wanted LTK to have a one stop shop for all capabilities. I personally am trying to get registered for LS-DYNA training so that we get ready for our future.
As far as tech support is concerned, I have had fast and top quality responses. The awesome thing is, I get a lot of information during the support communication, but I also receive the full concept and learn a lot. Even if the issue is very simple, I get a quick response. If someone asks me about buying Siemens products and LS-DYNA, I will surely recommend Applied CAx for it.
Srivatsa Pradeep, MSME
Project Consultant (Structures & FEA)
LTK Engineering Services